SHIPPING POLICY

Hourlogy Online only send orders to addresses within the territory of the Republic of Indonesia, exclusively via TIKI or RPX.


SHIPPING COST

The cost of sending your order is calculated upon checkout. You are responsible to pay the shipping cost before we can process your order.

SHIPPING TIMELINES

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date, however, your order processing may be delayed by an additional 2 business days, if placed after 11:00 a.m. EST. Orders placed on the weekend and select holidays are processed on the next business day.

SHIPMENT TRACKING

We send customers a notification email containing tracking information the evening your order is shipped.

PICKUP REQUESTS

In principle, all orders are required to be delivered to the address inputted at the time of ordering. However, we can accommodate Pickup Requests at our own physical stores nearest to you when available.

RECEIVING SHIPMENT

All shipments will require a signature before the courier can release the package. In addition to a signature, a photograph documenting the person receiving the package might also be required to release certain packages. Please make sure that an adult is available to sign for the package during the expected time of delivery.

SHIPPING INSURANCE

All orders are fully insured against damage, loss and theft. Shipping insurance is complimentary.